4.4 Verify Eligibility for Write Off Process

Reference: Write Off Uncollectible Receivables Process Model - Page 4 for the business process diagram associated with this activity.

Group: Real Time Cancel Write Off Process

Actor/Role: CC&B

Description: When a payment is received or other Financial Transaction reduces debt for the customer's balance, a Write Off Process' Events may be canceled and the Write Off Process transitioned to Inactive. This task is the first step process that takes place when the system detects a reduced balance for the Account's Service Agreements.